Terms of Service

Last Updated: June 2026

Overview

This website is operated by Solea. Throughout the site, the terms “we”, “us” and “our” refer to Solea. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, you must not access the website or use our services.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence or have permission from a parent or guardian to use this website.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction.

Product Information

We make every effort to display our products, descriptions and pricing as accurately as possible. However, as our products are handmade, slight variations in colour, appearance, fragrance, finish and design may occur.

We reserve the right to modify, discontinue or limit the sale of any product at any time without notice.

Pricing and Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change pricing at any time without notice. Payment must be received in full before an order is processed and dispatched.

Orders

We reserve the right to refuse, cancel or limit any order at our discretion, including where we suspect fraudulent activity, pricing errors or misuse of our services.

If an order is cancelled after payment has been received, a full refund will be issued.

Shipping

Dispatch and delivery timeframes provided on our website are estimates only.

Solea is not responsible for delays caused by postal services, customs processing, weather events or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to an incorrect address supplied by the customer.

Returns and Refunds

Please refer to our Refund Policy for information regarding refunds, exchanges and damaged products.

Due to hygiene reasons, Solea does not accept returns or exchanges for change of mind.

Candle Safety

Customers are responsible for using all candles safely and in accordance with the care and safety instructions provided.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials and drafts.

Solea accepts no responsibility for damage, injury or loss resulting from the misuse of any product.

Intellectual Property

All content on this website, including text, images, graphics, logos, branding, product designs and other materials, is the property of Solea and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Solea shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.

Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

Contact Information

For questions regarding these Terms of Service, please contact Solea using the contact information provided on our website.